Return / Exchange / Refund Policy
Golden Bird β Branded Clothing Store
At Golden Bird, we ensure every product is checked thoroughly before shipping. However, in the rare case of any issue, we offer a return or exchange only under the following conditions.
β Eligible Cases for Return or Exchange
You may request a return or exchange only if:
The product is defective or damaged
The product is of the wrong size
The product is of a different color/design than what was ordered
πΉ Mandatory Unboxing Video Policy
To process any return, exchange, or refund:
You must provide a full, unedited unboxing video
The video should start before the parcel is opened and clearly show:
The outer packaging with shipping label
The product being removed from the packaging
The issue (defect, size, or color mismatch)
Without this video proof, we will not be able to process your request.
β Non-Eligible Cases
We do not accept return, exchange, or refund requests for:
Change of mind after purchase
Wrong size selection by customer (without size issue from our end)
Any request without full unboxing video proof
Products that are used, worn, washed, or altered
Accessories (if applicable) unless defective
π¦ Return & Exchange Process
Contact us within 24-48 hours of delivery with:
Your order ID
Clear description of the issue
The full unboxing video
Once approved, we will provide the return pickup details.
Product must be returned:
Unused and in original packaging
With tags and invoice included
π Exchange Timeline
Once the returned product passes our inspection, the replacement product will be shipped within 3β5 working days.
πΈ Refund Policy
Refunds will be issued only if:
A replacement is not available for your defective/wrong product
The issue is confirmed by our quality team upon receiving the returned product
Refunds will be processed within 5β7 business days after approval, via the original payment method or bank transfer.
π Need Help?
For return, exchange or refund-related queries, contact us:
Golden Bird
Email: care@mygoldenbird.in
Phone: Contact Us
Working Hours: 10:00 AM β 10 PM (MonβSat)